LifeSaver Phone, Tablet and Computer Club Terms and Conditions

 

  1. Benefits Overview
    1. The LifeSaver Warranty Program provides tangible benefits for our members and eliminates the need for costly insurance.
      1. Discounts on repairs – see section (8) below for a complete list of flat fee repair prices
      2. 25% off on all accessories (includes special orders)
      3. No limits on repairs for the enrolled device
      4. 75% of tempered glass screen protectors (includes special orders)
      5. Urgent repair priority booking
      6. Replacement devices provided for phones or tablets that have been lost or stolen.  The replacement device is provided at the then current wholesale cost of the Make and model and capacity of the lost or stolen device plus 10%.
      7. Discounts on other devices you own that are not registered on the membership program.  Provided you have at least one device registered and active on the membership program.
      8. Memberships are valid at all LifeLine Repairs stores
  2. Limits and Additional Information
    1. The LifeSaver membership club is not an insurance product.  LifeSaver is a in-house warranty program that provides many benefits to its members, including discounts on repairs.
    2. LifeSaver Computer Club is a warranty program for software related computer repairs and also provides members a 25% discount all hardware repairs.
    3. If you device make or model is not listed above, we do not currently offer the warranty for your device.  Please check back as we are adding more devices frequently.
  3. Our Duties
    1. When you request a repair
      1. We will repair the phone, tablet or computer enrolled in the membership club to the best of our abilities per the guidelines of the membership club. 
      2. We will do our best to repair your device in a timely manner.  In many cases (but not all) that is within the same day you deliver the device to us.
      3. As it relates to the phone and tablet club, there is no limit to the amount of parts we will replace during any given occurrence assuming the device is repairable by us.
      4. LifeLine Repairs warranties on repairs are also extended to all LifeSaver member repairs.
  4. Your Duties
    1. You are responsible for correctly identifying your device at the time of registration. 
    2. During initial registration you are required and solely responsible for confirming that the device serial number is entered and entered correctly for the device you wish to register.  In most cases you can find your device serial number under the “settings” or the “about” section on your device.  We will not honor repair requests under the membership program for devices that are not registered on the LifeSaver system or that do not have a serial number listed.
    3. After registering in store or online, you will receive an email from us that will require your attention in order to complete your LifeSaver portal set up.  You will need to set up a login and password for your portal access.
    4. You are responsible for maintaining your account information for accuracy.  For example: address, email, phone number and current billing method.
    5. You are responsible for maintaining current billing method.  If for any reason your credit card or debit card on file is declined and you do not take the needed steps to correct the payment issue(s), your membership may be terminated or suspended.  If you request a repair while your account is terminated or suspended, you will not receive the membership pricing.
    6. You are responsible for visiting the nearest LifeLine store any time you would like to transfer your membership to another device.  You must register the new device serial number.
  5. Cancellation
    1. All online LifeSaver membership are for an initial term on twelve months.  After the initial twelve months you can cancel your account at any time.
    2. You may cancel your account by contacting your local store.
    3. All membership accounts automatically renew on the anniversary of their initial registration date.
    4. If you are subscribed to the monthly membership club and you have already paid for the month you are currently canceling in, we will not issue a refund for the remainder of the month.  We will also not honor any repair request under the LifeSaver membership club after your account is canceled.
    5. If you are subscribed to the annual membership club and you terminate prior to the end of your term, we will not issue a refund for the remainder of the year.  We will also not honor any repair request under the LifeSaver membership club after your account is terminated.
    6. Terms and conditions can be changed or modified at any time without notice.
  6. Backup of Software and Data
    1. Most repairs normally do not affect software and data; however, we always recommend that you complete a software and data backup prior to having your device repaired.  We are not responsible for any lost software or data.
  7. Password(s) and Access
    1. In most cases we will require your device password in order to complete the requested repair and properly check your device.
    2. If your device does not power on when you come in for repair, we will not be able to validate your account until the repair is complete.  Assuming the repair is successful and we confirm that your serial number is either not listed or your membership is not active, you will be required to pay the standard retail price for the completed repair.
    3. You must provide your password or grant access to your device so that the serial number can be matched with the serial number listed on your membership.  If you are unable or unwilling to do so the membership pricing will not be available
  8.  Membership Options and Flat Fee Repair Pricing
    1. There are (2) LifeSaver membership payment options, however all online registration are for an initial term of twelve months.
      1. Monthly = $5.95 per month
      2. Annual = $71.40
      3. All LifeSaver memberships automatically renew on the anniversary of inception.  If the membership was originally activated as an annual membership, that membership will renew as monthly.
      4. Screen Replacement Tiers
        1. Apple (Phones)
          1. $39.99    iPhone 8/8+ or older
          2. $99.99    iPhone X and XR
          3. $129.99  iPhone XS
        2. Samsung
          1. $39.99 Samsung Galaxy J3 – Samsung Galaxy J7 – Samsung Galaxy Mega 5.8 – Samsung Galaxy Mega 6.3 – Samsung Galaxy S3
          2. $129 Samsung Galaxy S6 – Samsung Galaxy S6 Edge Plus – Samsung Galaxy S7 – Samsung Galaxy Note 4 – Samsung Galaxy Note 5 – Samsung Galaxy A7 – Samsung Galaxy A8 – Samsung Galaxy A8 Plus – Samsung Galaxy A9
        3. Motorola
          1.  $39 Motorola Moto G4 Play – Motorola Droid Mini Motorola Moto E – Motorola Moto G2 – Motorola Droid Mini – Motorola Moto E2 – Motorola Moto G5 Plus – Motorola E4 PLUS (All models) – Motorola Moto G4 Play – Motorola Moto G6 – Motorola Droid Mini – Motorola Moto G – Motorola Moto G5 – Motorola Moto G3 – Motorola Moto E5 Plus – Motorola Moto G6 Play – Motorola Moto G – Motorola Moto G4 Plus – Motorola Moto  X4 – Motorola P30 Play – Motorola Moto E5 – Play Motorola Moto G5 (XT1670) LCD – Motorola E4 Plus – Motorola Droid Ultra Maxx 2 / Moto X Play – Motorola Moto E5 – Motorola G6 Plus – Motorola G5S Plus -Motorola E4 – Motorola Droid Ultra Maxx 2 / Moto X Play Motorola P30
          2.  $129 Motorola Z Force Motorola  Z2 Force
        4. LG
          1.  $39.99 LG Q7 Alpha / Q7 Plus – LG G6 – LG Stylo 2 Plus – LG K10 – LG Stylo 3 Plus – LG Q6 / Q6 Plus – LG V20  – LG K7 Tribute 5 – LG Q6 / Q6 Plus – LG Stylo 4 / Stylo 4 Plus – LG V10 – LG G2 – LG Optimus G – LG X Venture – LG  K10/K20/K20 Plus – LG G5 – LG K30 – LG G3 – LG X power – LG K30 – LG X power 2/ X Charge – LG Q7Lg K8 (all models) – LG Tribute HD – LG X power – LG X power 2 / X Charge – LG G4
          2. $129 LG V40 – LG V30 – LG V30 / V35 ThinQ – LG G7 ThinQ / G7+ – LG G Pad 10.1
        5. Huawei
          1.  $39.99 Nexus 6P – Huawei Honor 8 – Huawei Mate 9 – Huawei Mate 2 – Huawei Nova Plus – Huawei GR5 (all models) – Huawei P20 – Huawei Honor 8X – Huawei Honor 9N – Huawei Honor Play – Huawei P Smart Plus – Huawei Nova 3 – Huawei Y6 – Huawei Honor 7A – Huawei Y7 Prime – Huawei Honor 7C – Huawei Y9 – Huawei P10 – Huawei P10 Lite
        6. Nokia
          1.  $39.99 Nokia Lumia 1520 – Nokia Lumia 1020 – Nokia Lumia 920 – Nokia Lumia 635 – Nokia Lumia 520 – Nokia Lumia 925 – Nokia Lumia 820
        7. Sony
          1.  $39.99 Sony Xperia Z Ultra – Sony Xperia Z5 – Sony Xperia Z3 – Sony Xperia Z3V – Sony Xperia C4 – Sony Xperia M4 Aqua – Sony Xperia Z3
        8. Alcatel
          1.  $39.99 Alcatel Idol 4 – Alcatel Pop 4s – Alcatel Pop 4+ – Alcatel Idol 3 -Alcatel A30 Fierce – Alcatel A5 – Alcatel A7
        9. Asus Zenfone
          1.   $39.99 Asus ZenFone MAX  – Asus ZenFone 3 Max – Asus ZenFone 4 Max (all models) – Asus Zenfone 3 Zoom – Asus Zenfone 3 Laser – Asus Zenfone 2 – Asus ZenFone 4 – Asus ZenFone 4 Selfie – Asus ZenFone 5
        10. Blackberry
          1.  $39.99 Blackberry Q10 – Blackberry Z30 – BlackBerry DTEC 50 – BlackBerry Leap Z20 – BlackBerry Z10 – BlackBerry Q30 1st Gen – BlackBerry Classic Q20
        11. ZTE
          1.  $39.99 ZTE Boost MAXX 5.7 – ZTE ZMAX – ZTE Blade V6 – ZTE Grand X2 – ZTE Imperial Max – ZTE Avid Plus – ZTE Blade X Max – ZTE Max XL – ZTE Maven 2 – ZTE ZMax Pro ZTE V6 – ZTE Grand X Max / X Max+ – ZTE Blade Z Max
      5. Other components (battery replacement, front facing camera, rear facing camera, charging port, vibrate motor and volume flex)
        1. Apple
          1. $39.99 all covered models
        2. All Android devices (Samsung, LG, Motorola, Google, Sony, Nokia, Huawei, ZTE, Blackberry, Alcatel)
          1. $39.99 all covered models
      6. Back Glass Replacement  Tiers
        1. Apple
          1. $79.99    iPhone 8/8+
          2. $129.99  iPhone X and XR
          3. $149.99  iPhone XS
        2. Samsung
          1. $39.99 all Samsung Models
          2. $39.99 all LG Models